Royale Hayat is a multi-speciality hospital in Kuwait that incorporates specialist medical services and luxury to provide an exceptional experience for their patients
Royale Hayat Hospital is synonymous with luxury and providing hospitality to their patients. How did you recognise the requirement for an elite luxury hospital in the market?
Our main purpose was to build a hospital with international medical standards, high quality and xperienced medical experts. These combined factors provide a unique journey for the patient, therefore we embraced five-star luxurious hospitality services within our hospital’s concept. This was to create a
one-of-a-kind experience for our patients, so they get a real feel of hospitality. Royale Hayat is where they can experience the quality and the comfort they need with assurance that they are given the best medical treatment. We created a unique concept in the market by providing comfortable and upscale services catered towards mothers, children and all family members, which was followed by expansion into other specialities and departments based on the need of the market.
Tell us about Royale Hayat’s journey. What were the challenges and triumphs of introducing a luxury hospital in the Kuwaiti market? Since its opening what services have been provided and introduced?
Our concept was unique, therefore introducing it was a challenge as many individuals were not conversant with it, especially in relation to the medical sector. We wanted to focus on creating an unforgettable experience for our patients and our goal was to combine international standards with luxury services. We began as a mother and child hospital, as we recognised a need for providing our services to these divisions. We gradually expanded to serve all members of the family. We are famous
for our Obstetrics and Gynaecology and Paediatrics Departments but within 10 years we have expanded to Family Clinic, Surgery, Internal medicine, Bariatrics, IVF, Radiology, Cosmetics, Pain Management, Endoscopy, ENT, Dental, ICU and SCBU.
Royale Hayat has “Redefined Hospitality in Hospitals”; could you elaborate on this statement?
For the first time in Kuwait, we have introduced a five-star hospitality concept within a hospital. Our hospitality services include the ‘welcome and greet’ from guest relations personnels, floor coordinators for each floor, event halls for baby receptions, which are inclusive of all event services, a luxurious F&B for our inpatients and visitors, in addition to special butler services for our VIP suites. We were determined to introduce a unique experience for our patients from the minute they enter till check out.
Could you tell us about the achievements of Royale Hayat in the industry of healthcare?
Royale Hayat was established in 2007, and during our 10 years in the Medical Industry we have achieved numerous notable recognition for our services. We were awarded the Best Hospital in Kuwait by Service Hero for continuous six years, from 2010 to 2015. Our Lab has also been CAP-accredited for three
years and our Bariatric Centre has achieved the International Centre of Excellence for Bariatric Surgery. These are just few of our accomplishments and recognitions during our 10 years of operating in Kuwait.
What are the mission, goals and values of Royale Hayat?
Royale Hayat promises to deliver safe, modern and quality medical care and services to society in an environment of compassion, comfort and care. We will achieve this by redefining and setting global benchmarks in hospitality and through providing a culture of continuous learning, innovation and excellence in healthcare. Our Group had a vision to develop a healthcare institute that would blend quality medical care with luxurious hospitality services with a focus on women and child health services. The Royale Hayat Hospital was established in 2006 and quickly became known as the standard of excellence for women, children and all members of the family healthcare in Kuwait and our aim is to
continuously strive to be the prime example of combining quality healthcare with luxury
As a patient, what can one expect upon visiting Royale Hayat?
Our patients will receive international standards of medical care provided by our European, American and Canadian board certified consultants and specialists from different departments. Moreover, our highly-qualified nursing department that will be with our patients at every step, in addition to exclusive
hospitality services from top notch staff. All these elements combined together give our patients a unique experience in Royale Hayat Hospital.
What are the specialist services that Royale Hayat offers? What gives Royale Hayat the competitive edge from other Hospitals in the region?
We stand out in the market for our highly-qualified consultants medical team and our experienced staff from different departments. Our team constantly strives to meet and exceed our patients’ expectations. Our speciality is mother and child (Obstetrics and Gynaecology and Paediatrics) but we specialize also in
pain management and endocrinal services. In 2009, given our rapid growth in both medical expertise and customer care, we decided to expand our medical services to include multi-specialities that we felt would best serve our customers and benefit overall health services in Kuwait, such as our new Obesity Surgery Centre. In addition, we have our ENT programme, which complements our Obesity Programme in the treatment of Sleep Apnoea. Our emphasis on minimally invasive techniques has led to further development in Laparoscopic Programmes, Reproductive Medicine and Pain Management. Our partners in Dental and Cosmetic Surgery have also stepped up their operations in 2011, with large and luxurious facilities to include many visiting, internationally acclaimed experts.
What are the future goals for Royale Hayat? Is expansion on the cards?
We have already expanded and launched our Royale Hayat Clinic in AlMahboula Area in Kuwait; it is a polyclinic that offers cosmetic, dentistry and family clinic services to our patients. We have added services that we think best encompass our customer’s holistic health and hope to add many more specialities that continually drive our excellence as a luxury healthcare provider. We understand that there is nothing more important than the health and safety of you and your family. That is why we
promise to provide you with modern and quality medical services in an environment of compassion, comfort, and care.
